Refund & Exchange Policy

At Luxeal, we take pride in delivering premium-quality lace systems and bundles that undergo rigorous quality control before shipping.

All orders are considered final once placed.
However, we understand that things happen. Our return policy is as follows:

Returns are only accepted if there is a clear issue with the product (e.g., wrong length, lace size, or major quality defect).

If a return is requested for any reason other than product fault, and the product is unused and in original condition:

A 30% admin and handling fee will be applied.

The customer is responsible for return shipping.

 

REFUND

No refunds or exchanges will be offered on items that have been altered, worn, washed, or used in any way.

All returns must be requested within 72 hours of delivery via email📧  to abbey@luxal.co.uk